How to troubleshoot a pending withdrawal

Confirm that the withdrawal started from the Funding Wallet and that the destination address is on Arbitrum.

If funds were in an Agent Wallet, they must first be transferred back to the Funding Wallet. Check the transfer and withdrawal transaction status in the dashboard or a block explorer, then allow time for network confirmation.

If the transaction is confirmed but the receiving wallet has not updated, verify the address and token in that wallet. Save the transaction hash before contacting support through Contact & links. Do not share private keys or verification codes.

Partial withdrawals from an active strategy are not currently supported through the app. For the expected workflow, see Withdraw funds.